You can book your trip months in advance or as little as 2 hours before you need it. We recommend booking at least 24 hours in advance whenever possible.

If you need to arrange a pick-up service immediately, you can call customer service to confirm whether the vehicle is available.

We have a points reward. When you complete your first trip, you will get points. The accumulated points can be exchanged for discounts on future trips.

Register an account for the first time and you will get $5 USD.

We understand that circumstances may change your travel plans. Please note that credit card processing fees will be charged on all transactions, regardless of whether the reservation is cancelled or not.

If you cancel the trip more than 24 hours after the booking date, 100% of the paid amount will be refunded (for special vehicles, the time will be based on the standard time of the pre-selected vehicle)
If the trip is cancelled within 24-48 hours of the booking date, 50% of the paid amount will be refunded;
If you cancel your trip within 24 hours before the booking date, the amount paid will not be refunded;

You can submit arefund application"You can also add WeChat jichangjiesong, tell me your order number and payment method, and we will arrange a refund.

Once approved for a refund, the refund will be submitted within 36 hours, excluding weekends and federal holidays. The refund will then be completed by the customer's financial institution. Customers should check with their financial institution for the status of their refund.

It is the customer's responsibility to reserve the correct vehicle to safely handle their baggage needs. Each service type has a maximum number of luggage allowed and failure to properly select the correct vehicle type may result in additional charges, the need for an additional vehicle, or the Company's inability to service the reservation. Passengers traveling with valuables, priceless items, and prescription medications should keep these items for the duration of the trip.

If you encounter flight delays, please contact us to change your travel time or cancel. If you fail to contact us in time, the delay information may be regarded as your abandonment of the reservation, which may result in the cancellation of the order.